What to Expect
BEFORE YOUR CHILD'S WELL CHILD EXAM
- Complete CHADIS screening if needed. Click here for details.
- Call us if your child's insurance coverage has changed. By doing so, you will save time and possibly out-of-pocket expense.
WHAT TO BRING TO YOUR WELL CHILD EXAM
- A well rested, well fed kid. (Please refrain from bringing food (particularly peanut butter, nut containing foods, crumbly messy foods) into the office. A small, nutrititious snack is ok if needed.
- Your child's insurance card. Note: for the 1 month exam, parent must bring verification of active coverage (ID#, Letter of confirmation from insurance company, insurance card, etc. If you are unable to demonstrate active coverage, you will be asked to pay for the visit at time of service.)
- All children will receive a CT State Physical Exam form which can generally be used for camps, sports, etc. If you have specific forms that must be completed please bring at the time of visit.
- Your list of questions and concerns. If you have more than 2 simple concerns to discuss, please alert our schedulers so that we can allow more time for your visit. More involved issues, such as attentional or behavioral concerns, may require a separate visit.
A FEW DAYS BEFORE YOUR VISIT
We will check with your insurance carrier to verify the insurance policy we have on file for your child is active. If we are unable to verify your child's insurance coverage, we will call you to obtain updated information. It is very important that we have this information before your child's visit. Why? Because we want to save you time plus we want to be sure you're getting the most from your insurance plan. If we are unable to verify coverage, payment for services provided will be due at the time of your visit.
We will send an appointment and CHADIS reminder to you via text, phone, or email, based on your preferences. (If you haven't let us know how you like to receive reminders, please let us know.)
THE DAY OF YOUR VISIT
Before you arrive, your physician and her support team will review your child's chart to plan for your visit. We'll note needed immunizations, screens, and assessments, as well as review any reports (eg lab results, specialist visits, emergency room visits, etc) we may have received since your last visit.
AT THE FRONT DESK
Our front desk will update demographic information, collect forms and co-pays, and get you checked into our computer system. We verify your contact info every visit to make sure we can get in touch with you if we need to — you might be surprised how often phone numbers and email addresses change — and we will also ask to see your insurance card.
IN THE RECEPTION AREA
We will ask you to complete a wipe off board that collects a variety of information about your child. Children aged 14 years and older will be asked to do this on their own! If you have not yet completed CHADIS you will be asked to do so as well (please arrive at least 15 minutes prior to your scheduled visit if you are completing CHADIS in office.)
While you’re waiting in our reception area, our staff is caring for other patients and preparing the exam room for your visit. Because we have multiple physicans seeing patients at one time, you may not be called back into an exam room in the order that you arrived or were checked in. If someone goes back before you, they’re probably seeing a different physician who’s running on a different schedule. We make every effort to run on time - we recognize your time is valuable too - but we can’t predict when a patient will need more time due to a significant problem or when an emergency will arise. We will let you know when we are running behind schedule, but please feel free to ask for an update if it seems like you’ve been waiting for a long time (this is quite rare!)
IN THE EXAM ROOM
Once your child is brought back to the Exam Room, one of our MAs will get a complete set of vital signs (height, weight, temperature, and blood pressure), check hearing and vision (if indicated), and do a finger or toe prick for bloodwork (if indicated). The Well Visit area of our website lists what procedures and vaccines are done at each year’s physical.
IN THE EXAM ROOM WITH THE PEDIATRICIAN
Once your pediatrician reviews the history and asks if you have any other questions or concerns, they begin their exam. After the exam, your child may need immunizations, testing, or treatments in the office. If that’s the case, your pediatrician alerts your MA, who will prepare — and then deliver — whatever you need to complete your appointment. Our pediatricians will personally give any vaccines or draw any blood that is needed for send-out labs.
Once your child has completed their visit, they are allowed to visit our famous prize corner to select a reward for good behavior in the office. Polly our Parrot delivers eggs with small toys- if you need a token please ask our MAs for one. Younger children should select one of the larger toys that do not pose a choking hazard. More upsetting procedures, such as blood draws, may earn a visit to our special treasure chest as well!
AT CHECK OUT
When your well child exam is complete, you head back to the front office to check out. This is the perfect time to make your next appointment(s) and pick up any forms you need to have completed. Prescriptions and referrals are all completed electronically- no need for paperwork!
AFTER YOU LEAVE
Once you walk out the door, we still haven’t completed your visit; a few important things are happening inside our offices. First, your pediatrician completes the Office Encounter by putting all the notes and documentation into your chart. When the visit notes are complete, you can see a summary of them in your Patient Portal account. (Though they’re usually available by the end of the day, notes can sometimes take up to 2 or 3 days to appear on the Portal.) We then submit the charges for all the care we've provided to your insurance company. A few weeks later, your insurance company will send both you and us an Explanation of Benefits which details which services your insurance plans covers and which are your responsibility. If there’s a balance due, we will prepare and send you a bill. Bills outstanding over 30 days will be charged to your credit card on file.