You can send messages via your MyKidsChart portal any time of day or night.
Most questions will be addressed by the end of a business day (not overnight, or on weekends/holidays). Some issues, such as behavioral questions, may be held until your primary pediatrician is available to answer.
Please do not portal about urgent issues, these deserve a phone call to the office. For urgent questions on weekends and holidays, please text or call the on-call physician, as the portal is not checked regularly during these times.
Photos: if you need to send a photo, you probably need an appointment. Rashes and lacerations need to be seen in living color/3D to adequately assess.
Prescription refills should be sent through the portal. Please allow up to 48 hours for processing as these should be handled by your main pediatrician. If your prescription request is urgent (i.e. you need an inhaler for your wheezing child) please call.
Routine appointment requests can also be sent through the portal. Please allow 2 business days for a response. Acute/sick same day appointment requests should be made by phone.
